General terms and conditions of sale
and participation

1. Purpose of the service
The provider, operating under the trade names A Stranger in Roma, Your Chic Roman Day, and Luxury Outlet Escape, offers various personalised experiences, cultural accompaniments, and creative content services in Rome and across Italy.

These experiences may include, depending on the case, discovery days, private visits, style coaching sessions,

thematic experiences, or content productions.

They are designed to be inspiring, cultural, and tailor-made, without constituting a travel agency, a transport company,

or an organised tourist service as defined by the Italian Tourism Code.

 

2. Booking and payment
Bookings are made exclusively through the official website (hosted on Wix)

or through authorised partners (for example, B&B Experience).

Payment is made online at the time of booking.
The booking is considered final once full payment has been received.

In the event of a payment error or technical issue, the booking will only be confirmed after actual receipt of the full amount.

Certain services, including those involving external providers (such as private transport NCC, meals, or special events),

may be subject to specific pricing conditions, indicated on the corresponding booking page.

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3. Cancellation and refund
Cancellations must be requested by email at the address indicated on the website.

• Up to 7 days before the scheduled date: full refund of the amount paid.
• From 7 days before the scheduled date: 70% refund.
• Less than 24 hours before the experience or in case of no-show: no refund.

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Any transaction or banking fees related to refunds may be deducted from the reimbursed amount.

No compensation or refund shall be granted for temporary closures of third-party venues or establishments included in the experience.

For services involving external providers (such as NCC private transport), non-refundable costs may apply

if the cancellation occurs less than 72 hours before the scheduled service.

These details will be provided when booking.

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Cancellation by the provider :
In case of exceptional cancellation by the provider (personal impediment, safety conditions, or force majeure),

the participant will receive a full refund of all sums paid.
This refund constitutes full and exclusive compensation; no other indemnity, compensation, or damages may be claimed for any reason whatsoever.

 

4. Service execution
Experiences take place exclusively in Rome and its surroundings, on foot or using regular public and private transport (at the client’s own expense).
Schedules, meeting points, and durations are indicated upon confirmation.

The content of each experience may vary slightly depending on the season, availability, and local conditions.

If a participant arrives more than 20 minutes late, the service may be shortened without refund or compensation.

Some experiences take place outside Rome (for example, the “Luxury Outlet Escape” service in Florence).

Timings and durations are indicative and may vary depending on traffic or partner availability.

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Certain services include private transport provided by a licensed professional driver (NCC). This service is booked by A Stranger in Roma for the participant’s comfort but remains performed under the exclusive responsibility of the transport provider.

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The price paid upon booking covers the full service, including transport costs.

A Stranger in Roma acts solely as an intermediary for booking this transport service and shall not be held liable for any delays, incidents, damages, cancellations, or failures attributable to the transport provider.

Transport provider details (business name, NCC registration) may be communicated to the client prior to departure.
The transport provider’s general conditions apply to the vehicle portion of the experience.

 

5. Participation conditions
Participants must be adults (18 years or older).

The ideal number of participants for a style coaching session is one person. However, additional participants may be added upon prior request and approval, with an adjusted rate to cover any additional costs (particularly for meals, tastings, or personalised activities).

Participants must behave respectfully toward the places visited, local partners, and the guide-accompanist.

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6. Liability and insurance
A Stranger in Roma undertakes to deliver the service as described, with care and professionalism.

However, the provider cannot be held liable in the event of:
• any incident, loss, theft, injury, or damage occurring during or as part of the experience,
• adverse weather conditions,
• delays or modifications due to causes beyond its control.

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In no case shall the provider be held responsible for indirect, consequential, or immaterial damages (such as loss of profit, image, time, or opportunity).

Participants are strongly advised to hold personal travel and liability insurance covering their participation.

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Private transport included in certain experiences is provided by an independent licensed driver (NCC).

While A Stranger in Roma carefully selects its partners, it assumes no liability for their performance.

Responsibility for transport — including punctuality, safety, and potential delays or cancellations — rests solely with the transport provider.

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7. Programme modification
The provider reserves the right to make any necessary changes to the schedule, route, or venues in case of force majeure,

safety reasons, or feasibility issues.

In such cases, an equivalent service will be offered, without giving rise to a refund.

The provider shall not be held liable if the service cannot be delivered or must be interrupted due to events beyond its control,

including illness, injury, accident, theft, medical or administrative emergencies, extreme weather, strikes, administrative restrictions,

or any other unforeseeable event rendering performance impossible or unsafe.

In such cases, the service may be rescheduled or adapted without compensation or refund.

Refunds specified in these Terms constitute full and exclusive compensation and shall not give rise to any additional damages or interest.

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8. Good faith and cooperation clause
Participants agree to cooperate in good faith with the provider to ensure the proper delivery of the service.

Any inappropriate, disrespectful, or unsafe behaviour may result in the immediate termination of the experience, without refund.

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9. Media and image release clause
During certain experiences, photos or video recordings may be taken for communication or promotional purposes.

By participating, the client grants a non-exclusive, royalty-free, and perpetual right for A Stranger in Roma to use their image in such materials,

unless written objection is sent prior to the experience.

This authorisation applies to all digital and social media platforms related to A Stranger in Roma.

The participant may withdraw consent in writing at any time for future publications.

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10. Intellectual property
All texts, content, images, concepts, and names related to A Stranger in Roma, Your Chic Roman Day, and Luxury Outlet Escape

remain the exclusive property of their creator.

Any reproduction, distribution, or use, in whole or in part, without prior written consent, is strictly prohibited.

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11. Personal data protection
Information collected during booking or via the preliminary questionnaire is strictly confidential and used solely

for the organisation of the booked experience.

Data will not be sold or transferred to third parties, except for partners essential to the proper performance of the service (e.g. NCC transport provider).

 

12. Booking made by a third party
If the booking is made on behalf of a third party, the person making the booking agrees to transmit these Terms in full to the participant,

who will be bound by them once the service begins.

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13. Severability and entire agreement
If any clause of these Terms is found invalid, the remaining provisions shall continue in full force and effect.

Failure by the provider to enforce a clause at any given time shall not be interpreted as a waiver of its right to enforce it later.

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14. Language and interpretation

These Terms and Conditions may be translated into other languages for convenience only.

In case of any discrepancy or divergence in interpretation, only the Italian version shall prevail and have legal value.

Translations in other languages are provided solely for the convenience of international users

and do not create any independent legal rights or obligations.

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15. Applicable law and jurisdiction
These Terms are governed exclusively by Italian law, regardless of the language used on the website or in the documents.

Any dispute relating to their interpretation or execution shall fall under the exclusive jurisdiction of the courts of Rome, Italy.

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ANNEX – INDIVIDUAL LIABILITY WAIVER

By confirming my booking, I acknowledge and accept that:

• I am voluntarily participating in a cultural and lifestyle experience in Rome.
• I understand that I take part in a cultural discovery activity not supervised by an official tour operator, and I remain fully responsible for my safety, belongings, and choices throughout the experience.
• The provider cannot be held liable for any incidents, losses, damages, or injuries occurring during the experience, including those happening while walking or visiting public areas.
• I have read and understood the cancellation and refund conditions.
• I accept that programme variations may occur without financial compensation.
• During journeys in a private vehicle (NCC), I undertake to comply with all safety instructions and remain seated with my seat belt fastened.

A Stranger in Roma cannot be held liable for any incident occurring during transport provided by a third party.

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By ticking the acceptance box at the time of booking,

I confirm that I have read, understood, and accepted all of these General Terms

and Conditions of Sale and the Liability Waiver.

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